Privacy Policy

This policy comes into effect on September 22, 2023.
Last updated: November 13, 2024.

Construction Optimax Inc. values your privacy. We are committed to complying with the legal provisions of the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), commonly referred to in Quebec as Bill 25.

1. Context

Construction Optimax Inc., with Quebec Enterprise Number (NEQ) 1163594196, is a privately held for-profit company, incorporated as a Corporation. We specialize primarily in residential, commercial, industrial, and institutional construction and renovation.

When you use our services, you entrust us with your personal information. We understand that this is a significant responsibility, and we make every effort to protect your data and provide you with the means to manage it.

This privacy policy is designed to help you understand what information we collect, why we collect it, how long we retain it, how we protect it, and how you can update, manage, export, and delete your personal information.

2. What Types of Personal Information Do We Collect and How Do We Collect It?

The personal information we collect, strictly necessary for the purposes determined before collection, is gathered through various means, including our different forms of communication (visual, verbal, written, etc.), as well as through interactions with our website.

The data collected must remain limited to the purposes for which it was gathered; these purposes cannot be altered after collection (unless consent is obtained).

When you visit our website or contact us by phone, email, or other means, as a client, employee, consultant, member, supplier, or partner, we may collect several types of personal information about you, including:

Identity and Contact Information, such as:

First and last name;
Title/job position;
Address;
Email;
Phone numbers;
Age, gender, ethnicity;
Citizenship status;
Information on your identification documents;
Photo, video, or audio recordings.

Interaction and Preference Information, such as:

Data related to the use of our products and services;
Data related to the use of our website and applications;
Data regarding your interactions with us, including feedback, messages, and surveys.

Financial and Business Information, such as:

Billing and shipping address information;
Payment information;
Transaction history;
Other similar information.

Education and Employment Information, such as:

Curriculum vitae;
Education level, degrees, and professional certifications;
Background checks;
References;
Medical condition;
Occupation;
Remuneration;
Date of birth;
Social insurance number;
Banking information.

Technical Information, such as:

IP address;
Type of device used;
Operating system;
Web browser used;
Pages visited;
Connection dates and times.

Real Estate Project and Property Information, such as:

Project type;
Budget;
Region;
Property type;
Number of floors;
Property value;
Lot dimensions;
Land area;
Construction date;
Data on maintenance or renovation work performed on the property;
Blueprints, images, photos, and/or videos of the building;
Other similar data about property characteristics.

Any Other Information You Provide to Us.

Additionally, as explained in the following section, we use cookies to collect information about you.

3. Do We Use Cookies and Other Tracking Technologies?

Our website uses cookies, but rest assured, they do not directly identify you. We use them to enhance our services and analyze how our website is used.

These cookies collect technical information about your device, such as your IP address, the type of device you are using, your browser, operating system, pages you visit, as well as the date and time of your visit. Enabling cookies is necessary for the proper functioning of our website.

In this Policy, we explain what cookies are, how we use them, the types of cookies we use, the information we collect through them, how we use that information, and how you can manage cookie settings.

WHAT ARE COOKIES?
A cookie is a small, simple file sent with the pages of this website and stored on your device when the website is loaded in your browser. These cookies help us ensure the website functions properly, make it more secure, provide a better user experience, understand how the website performs, and analyze what works and what needs improvement. The information stored in these cookies can be sent back to our servers or to the servers of relevant third parties during a future visit.

HOW DO WE USE COOKIES?
We use both first-party and third-party cookies for various purposes, like most online services. First-party cookies are primarily essential for the website to function correctly, and they do not collect any of your personally identifiable data.

Third-party cookies, on the other hand, are used for several purposes. They help us evaluate our website’s performance, understand how you interact with it, ensure the security of our services, deliver advertisements tailored to your interests, and overall, enhance your user experience. They also help make your future interactions with our website more efficient.

COOKIES PLACED:

HOW TO ENABLE, DISABLE, AND DELETE COOKIES

You can modify your cookie consent settings at any time by clicking on the Cookie Consent Settings icon located at the bottom left of the screen or by using the button below.

This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

You can also adjust the settings of your Internet browser to block and delete cookies automatically or manually. For more information on how to do this, please refer to the help section of your browser or visit www.allaboutcookies.org to learn more about configuring or modifying your browser.

— Please note that this website may not function properly if you disable all cookies. —

4. How Do We Obtain Your Consent?

COOKIES
Your consent is required as soon as you access the website. By clicking “Accept,” you agree to the use of cookies, which may collect certain personal data to optimize your experience on our website. You can modify your consent at any time by customizing your web browser preferences or by clicking the cookie icon at the bottom left of the screen.

FORMS
By filling out and submitting any form on our website or applications, you consent to our use of your data for the associated service. If sensitive data becomes necessary, a checkbox for explicit consent will be provided. We are not responsible for registration errors, typos, or misspellings entered in our forms.

BY PHONE
By providing your consent over the phone, you authorize us to use the information you provide during the call for the purposes of the discussed service or transaction. If sensitive data is required, you will be informed and must provide explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.

BY EMAIL
By providing your consent via email, you authorize us to use the email address you provided to contact you and deliver information about our products, services, or specific communications you requested. Your email consent will be recorded for future reference. If sensitive data needs to be collected through this channel, you will be duly informed and must provide explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.

IN PERSON
When you provide consent in person, you authorize us to collect and use your personal data for the specific needs of the ongoing transaction or service. Your consent may be obtained through a signature, verbal declaration, or direct interaction. If sensitive data collection is required as part of this interaction, you will be fully informed, and explicit consent will be required. You have the right to withdraw this consent at any time by notifying our staff in person or following the appropriate procedures.

5. How Do We Use Your Personal Information?

We only use personal information that is necessary to fulfill the purposes outlined in this policy or as otherwise disclosed at the time of collection.

Generally, we will request your consent when collecting your personal information. If we wish to use your personal data for a purpose not disclosed at the time of collection, we will ask for your consent before using this information for the new purpose.

We use the information collected for the following purposes:

Communicating with you or your business;
Identifying and authenticating you;
Verifying the accuracy of your personal information;
Processing and responding to your inquiries or requests and/or ensuring follow-up;
Providing the product, service, or information you requested;
Carrying out business operations;
Offering customer service;
Sending updates, notifications, and alerts;
Creating and maintaining customer and supplier accounts;
Processing payments and collecting unpaid debts;
Sending transactional messages (order, delivery, pickup, confirmation, etc.);
Offering products and services that meet your needs;
Collecting statistics;
Personalizing the content of our website;
Better understanding your needs and preferences;
Recruiting staff and processing applications;
Training our employees;
Ensuring payroll system operations;
Detecting errors, fraud, theft, and other illegal activities;
Any other purposes for which you have explicitly provided your consent.

We are committed to not using your personal data for unspecified purposes without obtaining your prior consent. You have the right to control the use of your personal data and to withdraw your consent at any time, in accordance with our privacy policy.

6. To Whom Do We Disclose Your Personal Information?

SERVICE PROVIDERS AND OTHER THIRD PARTIES
While we strive to avoid sharing your personal information with third parties, there may be instances where we engage service providers to perform various tasks on our behalf. This may include IT management and security, marketing, data analysis, hosting, and storage. We only provide them with the personal information strictly necessary to carry out their duties.

WEB HOSTING AND EMAIL SERVICES
We use the expertise and services of Optilog Informatique Inc. for hosting our website and managing our emails. The servers used are located in Quebec.

MANAGEMENT SOFTWARE
Our accounting firm uses various management software to oversee different aspects of our business, such as accounting, communication, sending letters and notices, generating reports, and preparing statements and declarations. As these services are provided by third parties, please refer to their respective privacy policies.

OTHER THIRD PARTIES
We may disclose your personal information when we believe such disclosure is authorized, necessary, or appropriate under applicable laws, including but not limited to:

To respond to requests from public and governmental authorities;
To protect our business activities;
To comply with legal proceedings;
To safeguard our rights, privacy, safety, property, as well as yours or those of third parties;
To enable us to pursue available remedies or limit damages we may incur.

7. How Long Do We Retain Your Personal Information?

We retain personal information for as long as necessary to achieve the purposes for which it was collected or used, or as permitted or required by applicable laws. The criteria we use to determine our retention periods include the existence of legal obligations to which we are subject (for example, certain laws require us to keep records of your transactions for a specific period before we can delete them).

When this information is no longer needed for business purposes, we take reasonable steps to either permanently destroy it or anonymize it.

Typically, we retain your personal data for a period of one year.

8. How Do We Protect Your Personal Information?

We implement physical, organizational, contractual, and technological security measures to protect your personal information against loss, theft, unauthorized access, and misuse. Only employees and authorized individuals who require this information for professional and legal purposes have access to it. They are trained and required to maintain the confidentiality of your data.

We have also established specific procedures and resources to document and manage security incidents as effectively as possible.

However, as no mechanism can guarantee absolute security, there is always a certain level of risk when using the Internet to transmit personal information.

9. Do We Collect Personal Information From Children?

Our products and services are not intended for children, and we do not knowingly collect personal data from minors. If you are a minor below the age of consent (14 years old in Quebec), according to the laws applicable to your place of residence, please do not provide personal data without the explicit consent of a parent or guardian.

If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.

If we discover that we have inadvertently collected personal data from minors without verifying parental consent, we will take immediate action to delete this information from our servers, as well as from any associated websites or products/services.

10. How Can You Review, Update, or Delete the Personal Information We Collect From You?

At any time, you have the right to access and correct your personal information. You may request to review, modify, restrict the use of, or delete your personal data. Please send your request to our Privacy Officer listed below.

We will respond to your request within a maximum of thirty (30) days from the date of receipt of the written request, and in a structured, commonly used technological format. However, fees may apply for processing your request.

11. Modifications and Updates to This Policy

We reserve the right to revise this policy at any time, based on changes to our activities, applicable laws, the availability of new technologies, or the introduction of new products, services, or features.

When modifications are made, the date of the last update will be revised and displayed at the top of the policy. We encourage you to review the policy regularly to stay informed of any changes.

If you do not agree with any changes made to the policy, you have the option to close your account and cease using our services. In some cases, you may also choose to opt out. By continuing to use our services, including our website, after the publication or communication of a modification, you signify your acceptance and consent to the revised terms of the policy.

12. How Can You Contact Us Regarding This Policy?

If you have any concerns, questions, requests, complaints, or comments regarding our Privacy Policy or the management of your personal information, please contact our Privacy Officer:

Sébastien Gendron
President
514-235-4361
info@constructionoptimax.com

Construction Optimax inc. 
2239, rue des Hauteurs
Sainte-Julienne (Quebec) CANADA
J0K 2T0